Prolong Travel Mug FAQ

Can I buy the Prolong Travel Mug in stores?

The Prolong Travel Mug is currently available at Peterborough Green-Up, Aylmer Street, Peterborough and in Ottawa at the Ingenium Boutique, located in the Museum of Science and Technology.

Can my Prolong Travel Mug go in the dishwasher?

No, the mug and lid should both be hand-washed with warm water and a mild soap. A bottle brush may be used to properly wash the beverage cavity of the mug.

How do I charge the Prolong Travel Mug to use again?

The Prolong Travel Mug will recharge on it’s own in 12-24 hours. To reuse immediately, fill the cavity with cold water for 1-2 minutes.

What factors influence the mug’s performance?

The Prolong Travel Mug is designed for beverages served at or near 75°C, the average range for over-the-counter hot drinks. Beverages near boiling will take longer to cool to a safe temperature, and will decrease the time your beverage is maintained at the optimal temperature. The addition of milk, cream or other additives that cool the pour temperature below 75°C may likewise shorten the optimal temperature range.

As a tea drinker, my tea needs to be brewed near boiling for best flavour. Will this work with the Prolong Travel Mug?

Beverages at or near the boiling point should be allowed to cool for several minutes before transferring to the Prolong Travel Mug. Teas should be steeped in a separate container, then transferred to the Prolong Mug after the steeping process is completed.

I’d like to order a larger quantity of mugs. Is there a volume discount?

Discounts are available for orders of 24 or more mugs. Please contact us to place your order.

Can I purchase branded Prolong Travel Mugs?

Yes, branded mugs are available in quantities starting at 200 units. Click here for our Prolong branding page.

What are the Prolong Travel Mug's physical specifications?

Height: 23.9cm / 9.375in, 21.3cm / 8.375in (without lid) 

Diameter: 7.3cm / 2.9in

Weight: 588g / 1.3lb (empty)

Capacity: 400ml / 13.5oz

My lid broke. Can I order a replacement?

Of course! We offer replacement lids* at no cost, aside from shipping fees.

*Available for a limited time based on supply.

What is your refund policy?

If your Prolong Travel Mug does not perform as advertised, contact us at hello@prolongmug.com for product return instructions. Upon receipt of your mug, a refund of your purchase cost and the original shipping cost will be extended. To qualify, return requests must be received within 60 days of purchase. Return postage is at the customer’s cost.

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